The company accepts orders for delivery exclusively on Italian territory, including islands, with the exception of San Marino, Vatican City, Livigno and Campione d’Italia.

Unless otherwise specified on the product sheet, shipping takes place within 10 working days from the date on which the regular and full payment of the order is confirmed. In the event that the goods become unavailable for any reason after receipt of the order, a refund of any payment received will be issued, at no cost to the User.

The User may be informed by email of the moment in which the product is shipped by the company. The User will be notified by email, if available, of the name of the courier and the tracking code of the shipment (Waybill or “Tracking”), through which it will be possible to follow its status.

The company is not able to guarantee a precise date or time of delivery as this depends on the courier, the destination address and the person in charge of delivery. The company cannot therefore be held responsible for any direct or indirect consequences arising from these timescales.

The delivery of the ordered goods is intended, unless otherwise specified during the purchase process, at street level.
For the shipment of all its bottles, the company uses suitable packaging approved by the courier, designed to guarantee the integrity of the product. In any case, upon delivery of the goods by the courier, the user will be required to verify that the packaging is intact, not damaged, or in any way altered, including the sealing materials (adhesive tape or straps) or that there is no liquid leaking.
Any damage to the packaging and/or the product must be immediately contested by the User, by placing a written control reservation (and specifying the reason for the reservation, e.g. “Holey packaging”, “Crushed packaging”, etc.) on the courier’s delivery document.
Once this document has been signed, the User will no longer be able to make any disputes regarding the characteristics of the goods delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to: moldowine.md@gmail.com

In the event of failure to deliver the goods within the indicated times, the User will be required to notify the company, which will verify, directly with the courier, the status of the shipment and any anomaly.
Following a confirmed shipping anomaly (for example, a package lost or destroyed during transport),

the company will proceed to send the product again, subject to its availability in the warehouse, without additional costs or charges for the user, or to fully refund the order.